As part of its ambitious business transformation programme (see our exclusive interview with Chris Wilesmith here) Mitre 10 New Zealand has selected Reflexis Real-Time Task Manager, Reflexis Q-Walk and Reflexis Mobility from Reflexis Systems (part of Zebra Technologies) to simplify work, enhance front-line communication and empower productivity.
Starting with a pilot across three stores week beginning 15 March, the new technology will "leverage Real-Time Task Manager’s simplified processes, built-in intelligence and intuitive mobile-first interface to increase transparency and communication business-wide."
Mitre 10’s field management team will use the mobile Q-Walk solution to streamline on-site auditing, enable more efficient collaboration amongst team members and allow them to spend more time with customers.
“We chose Reflexis Systems and Zebra Technologies to support our modernisation project due to its world-class Reflexis ONE platform and history of supporting large retailers across the globe,” says Andrea Scown, Mitre 10 NZ's Chief Operating Officer.
“We have confidence these advanced software solutions will facilitate superior communication by creating a direct feedback loop between stores and our support centre, particularly around implementation of new initiatives. All of these details will make it easier to do business across the co-operative.”
Reflexis ONE will bolster Mitre 10’s mobility strategy by arming store managers and team members with real-time data (via Reflexis Mobility functionality) which will permit the team to update work schedules, assign tasks and address real-time store execution challenges without leaving the retail floor.
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