Earlier today, in a communication to suppliers and other partners, Rob Kidd, General Manager of Plumbing World NZ, shared the services his operation can continue to provide to the plumbing trade (note not consumers per se) and how it will do so, faced with Level 4 restrictions from tomorrow night.
Plumbing World would qualify as an "essential service" under the following definition under Utilities and communications, including supply chains: "Any entity that provides maintenance and repair services for utilities and communications, including supply chains" (see the full list here).
"For our industry," says Rob Kidd, "essential services means work related to critical infrastructure, or services immediately needed to maintain human health and safety at home/work.
"Under this definition our trade customers may continue to perform all plumbing, gasfitting and drainlaying work that is associated with ensuring that the other essential services and critical infrastructure can keep operating.
"For example, they can continue to provide plumbing, gasfitting and drainlaying services to businesses associated with fast-moving consumer goods, food production or key public services. They can also carry out work associated with health services or emergency services.
"They cannot, however, continue to provide services to businesses that do not appear on that list.
"Under the definition they may also continue to provide plumbing, gasfitting or drainlaying services if they are immediately needed to maintain human health and safety at home/work.
"Under this definition the services must:
1. Be needed to maintain human health and safety at home/work; and
2. This need must be immediate.
"Examples of the type of work that would come under this definition include:
• The repair/replacement of hot water cylinders that have failed, as the hot water will be required for sanitation purposes.
• The unblocking and repair/replacement of sanitary waste pipes where there is an immediate threat to human health and safety.
• The repair/replacement of water pipes where there is an immediate threat to human health and safety.
• The repair/replacement of gas piping, fittings and appliances where there is an immediate threat to human health and safety.
"Examples of things that would not be included in that definition are:
• The repair of minor leaks.
• The replacement of tap washers.
• Routine servicing.
• The replacement of sanitary fixtures that are working.
"The emphasis is on essential repairs, not those that can wait for another day and pose no immediate threat to health and safety."
In the light of all this Plumbing World Branch Managers are only available for essential call out sales for trade customers during the shutdown period.
The Branch Manager will pack orders and leave them outside at an arranged time, says Rob Kidd.